In certain remote areas, an additional £3.00 surcharge will be automatically applied at checkout, and some areas are excluded from our delivery service entirely. See below for further information about our delivery areas.
HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
Deliveries will be despatched in the order that they are received. Orders within mainland UK will be sent using a courier company, and will normally take 2 - 3 working days from receipt of order.
WHAT DELIVERY AREA DO YOU COVER?
We are able to supply our full range of products throughout mainland UK. Unfortunately, we do not deliver to the Channel islands, Isle of Wight, Isle of Man, Northern Ireland or any other islands off of the mainland.
CHECK THE MAP to see if your postcode is excluded from our delivery service, or OPEN OUR PDF LIST HERE. If in doubt, please call our customer service team on 01923 839039.
WHAT IF I MISS THE DELIVERY?
If you do miss the first delivery attempt our couriers will leave a card to let you know that a delivery attempt has been made; the card will feature your local delivery depot's telephone number, so you can simply call the couriers and rearrange delivery for a suitably convenient day. If you do not contact the couriers they will automatically re-deliver your items on the next working day.
CAN THE DELIVERY BE LEFT IN MY PORCH, SHED, GARAGE ETC.?
As a general rule, a signature is required for proof of delivery. However, we may decide, at our discretion, to leave the item in a secure place on your property, or with a neighbour. Factors influencing this decision may include security at the area (not shared or communal areas), the value of the goods, weather conditions and our familiarity with you and your property. If you wish the delivery to be left with a neighbour or another safe place, please advise us of this when you order.
SIGNING FOR / REJECTING YOUR DELIVERY.
Before signing for your delivery PLEASE ENSURE THAT YOU CHECK IT. ALL DAMAGES SHOULD BE NOTED WITH THE DRIVER AT THE TIME OF DELIVERY, AND ONLY THE PARCELS YOU HAVE ACCEPTED SHOULD BE SIGNED FOR - please ensure this is made clear on signing the PROOF OF DELIVERY.
FOR FURTHER INFORMATION RELATING TO DAMAGED CONSIGNMENTS, PLEASE VIEW OUR PAGE RETURNS AND REFUND POLICY.
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